Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@dtfmasters.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dtfm.east@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
F.A.Q
Please take the time to carefully read our Frequently Asked Questions.
Still have questions?! Please contact us
We ship from Virginia Beach, VA and ship same day when you place your order before 1pm Eastern time
Using UPS Ground
Virginia, Maryland, DC and the Carolinas: 1 day
The rest of the East Coast: 2 days
Midwest: 2-3 days
West Coast: 4-5 days
We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, Feel free to reach out via email at sales@dtfmasters.com or via inbox with your order number to get automatic reply
Absolutely!
Dimensions are 24x4x4in and weight about 2-4 for a regular size order
Make sure you upload your 4x6in label alongside your files for printing
Use code "ownlabel" for no shipping charge
We don't brand our boxes so you can consider your own label as dropshipping
If for any reason you are not completely satisfied with your purchase Please reach out to us asap for an opportunity to make it right
We use a pneumatic press at 90psi and 275F for everything
1 press for 15seconds
warm/cold peel and repress for another 5-10sec
Use heavy pressure if its a manual press
275f- 300f is ideal
Yes, you can have multiple designs/size on a single DTF gang sheet.
Gang Sheets are meant to have as many possible designs for you to take advantage and get bang for your buck.
No, there is no need for you to mirror your artwork when submitting it or uploading it onto our website. The only requirement is having a high resolution PNG file with a transparent background.
No, there are no minimum quantity requirements when placing an order with us.
It can be pressed on cotton, polyester, leather, wood, denim, satin, and much more. You just have to be creative with it yourself.